Contact us
Quick Contact
Whatsapp: 099673698
Email: info@huella-chic.com
Frequently Asked Questions
How do I choose the right size for my dog?
We recommend measuring your pet's neck, chest, and back length. Then, compare the measurements with our size chart 📏. If your dog falls between two sizes, we suggest choosing the larger size for more comfort.
Is the clothing comfortable for dogs?
Yes 🐶✨. All our garments are made of soft fabrics (flannel, cotton, or similar), with secure seams and designs made to not restrict movement.
Can the garments be washed?
Of course 🧺. We recommend hand washing or delicate cycle with cold water, to prolong the life of the garment. Avoid the dryer with wool garments or with metallic appliqués.
Which breeds adapt better to your sizes?
Our clothing is designed for mini, small, and medium dogs 🐾.
XS: Chihuahua, Yorkshire, mini dachshund
S: Toy Poodle, Shih Tzu
M: Pug, small Frenchie, medium Poodle
L: Beagle, Schnauzer
XL: Robust French Bulldog, Cocker
XS: Chihuahua, Yorkshire, mini dachshund
S: Toy Poodle, Shih Tzu
M: Pug, small Frenchie, medium Poodle
L: Beagle, Schnauzer
XL: Robust French Bulldog, Cocker
Do you ship nationwide?
Yes! 🚚💨 We ship throughout Uruguay through private courier companies. The cost depends on the destination and is calculated at the end of the purchase.
How long does my order take to arrive?
Generally between 2 to 5 business days after payment is confirmed. In Montevideo, some shipments are delivered in less than 48 hours.
Can I exchange a product if it doesn't fit my dog?
Yes, we accept exchanges ✅ as long as the garment is in perfect condition, unused, and with tags. The exchange must be requested within 7 days of receiving the purchase.
Do you offer accessories besides clothing?
Yes 🐾. In addition to clothing you will find bandanas, scarves, berets and carriers. We keep adding new things all the time!
Do you accept returns?
In case of manufacturing defect, you can request a return or exchange at no additional cost. If it is due to incorrect size, an exchange is made according to availability.
How can I contact you?
You can write to us directly by WhatsApp 📱099673698, or leave us your message in the contact form on the web. We are also on Instagram and Facebook as @huellachic
Location
José Martí 3435/507
11300 Montevideo
Visits by appointment only.